General website terms
Booking Terms
These terms explain the initial CityOne enquiry and confirmation process. The written quote and tour-specific conditions supplied before payment form part of the final booking agreement.
Enquiries are not confirmations
Submitting the website form does not reserve a vehicle, guide, attraction or departure. A booking exists only after CityOne confirms availability and acceptance in writing and any required payment or card guarantee is completed.
Quotes and inclusions
CityOne will state the proposed itinerary, price, currency, included services and known exclusions. Unless stated otherwise, customers remain responsible for flights, visas, travel insurance, personal purchases and services not expressly included.
Payment security
Customers must not send card numbers by email, website message or messaging application. Any online payment or card guarantee will use an approved payment provider's secure page. Payment timing and amounts will be stated before confirmation.
Changes and cancellation
The cancellation, amendment, refund and no-show conditions applicable to a tour will be provided with the written quote before payment. Quote-specific terms take priority because supplier costs and cancellation windows can differ.
Cruise and transport timing
Customers must provide accurate ship, flight, hotel and pickup details. CityOne will plan reasonable timing but cannot guarantee against delays caused by traffic, weather, port operations, road closures, customer lateness or other circumstances outside reasonable control.
Weather, safety and itinerary changes
CityOne may adjust, postpone or cancel an activity when reasonably necessary for safety, weather, operational or supplier reasons. Available alternatives, credits or refunds will be addressed according to the confirmed booking terms and services actually supplied.
Customer responsibilities
Customers must follow reasonable safety instructions, supervise children in their care and disclose relevant mobility or accessibility requirements before booking. Do not send confidential medical records through the website.
Travel insurance
International visitors should consider suitable travel insurance covering cancellation, medical needs, personal property and activities included in their itinerary.
Questions and complaints
Contact sales@cityonetravel.com.fj and include your booking or enquiry reference. CityOne will aim to investigate and respond reasonably.